Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@bloomcosmetics.co.uk. Please note that returns will need to be sent to the following address: 5 Barnwood, Little Sutton, CH66 4JD

*PLEASE NOTE* We require customers to arrange and cover the cost of returning items themselves, as we do not provide a returns label. When sending a return, you must retain proof of postage as evidence that the item has been sent back to us. Please note that we cannot accept liability for any returned goods lost or damaged in transit, so we recommend using a tracked or insured service for your peace of mind. Returns will only be processed once the item has been received in its original condition.

You can always contact us for any return questions at support@bloomcosmetics.co.uk

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us via either our contact support page, or email support@bloomcosmetics.co.uk

Exceptions / non-returnable items
For hygiene and quality assurance reasons, we cannot accept returns on any items that have been used in any way. All returned products must be in their original, unused condition, with any seals, packaging, or labels intact. If an item has been opened, tested, or altered, we will be unable to process a refund or exchange. This policy ensures the safety and satisfaction of all our customers by guaranteeing that all products remain fresh and uncompromised.

 

Refunds

At Bloom Cosmetics, we hope that you will be 100% delighted with your purchase. However, should there be any reason that you are not entirely satisfied, you may return your purchase to us for a full refund provided that:

The goods are unused and in their original packaging

You need to tell us that you wish to return your goods within 14 working days from the date you receive your goods

You return them to us, or provide proof of postage to our warehouse address within fourteen working days from the date you receive them.

When we pack your order prior to despatch, we will include with it, a delivery note giving details of your order, including the description of each item and the quantity delivered. If for any reason the descriptions or quantities you receive are different to the delivery note, please contact us immediately by emailing support@bloomcosmetics.co.uk