Delivery

Our team aims to process and dispatch all orders placed before 11:59 PM on the following working day, Monday through Friday. Please note that "working days" do not include Saturdays, Sundays, or UK Bank Holidays. While we strive for a rapid turnaround, please be advised that during exceptionally busy seasonal periods, dispatch may take up to seven working days. We appreciate your patience during these times and will work diligently to get your products to you as quickly as possible.

We currently offer Royal Mail Tracked Delivery at a flat rate of £3.95. We are pleased to provide complimentary Standard Tracked Delivery on all orders with a subtotal of £30.00 or more; please note that this threshold must be met after any promotional codes or discounts have been applied to the basket. Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to monitor your delivery’s progress.

In accordance with the Consumer Rights Act, we remain responsible for your goods until they are delivered to you or a person designated by you to receive them. While we make every effort to ensure timely arrival, we cannot be held liable for delays caused by third-party carrier issues. 

If you require your items for a specific date or have a bespoke request, please contact our customer service team directly before placing your order. We will do our absolute best to accommodate your needs and ensure your cosmetics arrive when you need them.

 

Returns & Cancellations Policy

At Bloom Cosmetics, we want you to be delighted with your purchase. If you are not entirely satisfied, you may return your items for a refund in accordance with the following policy and your statutory rights.

Step 1: Notification of Intent to Return

To cancel your order or initiate a return, you must notify us within 14 days of receiving your goods.

• Before Dispatch: If your order has not yet been processed, please contact us immediately. This allows us to cancel the shipment and issue a refund promptly.

• After Dispatch: Please email support@bloomcosmetics.co.uk with your name, order number, and the items you wish to return. We require a clear statement of cancellation; please note that social media messages are not monitored for customer service requests and do not constitute a formal notification.

Step 2: Return Requirements & Hygiene

Under the Consumer Contracts Regulations, cosmetics must be returned in an unused, unopened, and resaleable condition with all original packaging.

Due to the nature of our products, we cannot accept returns for items that have been opened or tested for hygiene reasons.

• Any notice sent after the 14-day notification period will not be eligible for a return or refund.

Step 3: Returning Your Goods

Once you have notified us, you must return the goods to our warehouse within 14 days.

Return Postage Costs: Please note that the cost of returning goods is the responsibility of the customer. We do not provide free returns or refund return postage costs unless the item is confirmed to be faulty or an error was made on our part.

• Packaging: Please ensure items are securely sealed and protected (ideally in the original shipping materials) to prevent damage during transit. Include your name and order number inside the package.

• Shipping: Returns should be sent to:

  Bloom Cosmetics Unit 11, 300 Cleveland Street Birkenhead, Wirral, CH41 4JN

• Proof of Postage: We recommend using a tracked service and retaining your proof of postage. Bloom Cosmetics cannot accept liability for goods lost or damaged in transit.

Step 4: Inspection & Processing

Upon receipt, all returned items will be inspected.

• Valuation: We reserve the right to reduce your refund amount if the value of the goods has been diminished by unnecessary handling beyond what is required to establish their nature.

• Shipping Costs: We will refund the price paid for the goods plus the cost of our standard outgoing delivery (if applicable). We do not refund the cost incurred by you to return the items to us.

• Unreturned Goods: If goods are not returned within 14 days of your cancellation notice, we reserve the right to recover the items and charge you for the associated costs.

Step 5: Receiving Your Refund

Refunds will be processed using the original payment method (e.g., Shop, PayPal). Your refund will be issued within 14 days of us receiving the goods back at our warehouse, or within 14 days of you providing valid proof of postage.

Your statutory rights remain unaffected.